Urgent help with rejected teacher request discount

Any github staff can help please im desesperate its the fourth teacher discount request i have sent and rejected.

 Your GitHub academic discount coupon has expired

    If you’re still eligible, you may re-apply.

I have tried several times and dont know what else can i do, i have submitted my contract, given my institute corporative mail, and proof my professor identification card… With the same papers i was approved two years ago… i dont understand anything…
I also applied for teacher toolbox and student developers pack to my 15 students… but i wasnt able…

Please help because i need the pro features in github to teach git and github and web development ( javascript, html and css) in post obligatory studies. And the course has began about a month ago… Its urgent help

pd. My institute Institut Almata is an organization approved,

Any github staff can help me ? @arelia @jen-k ??

Hi @ejgutierrez74, your last completed application where you’ve added your school email address has been approved. We may have added additional safeguards against non-school email addresses since your earlier application. You should have received an email confirmation. I hope this helps you get back to the features you need for your class.

Thanks @arelia finally someone can help me.
I didnt receive anything that confirms that my educator discount was accepted…

I have two problems…i cant upgrade my organization Institut Almata ( which is the institute i work) to have a Team plan for free.

So perhaps the correct name is not organization but class or course… Perhaps i should create an organization called Module 8 - Web Development Course 20-21.

So what i need is to apply to teacher toolbox for me, the student developer pack for the students in Institut Almata organization ( https://github.com/InstitutAlmata, they have also applied by their own, but still dont have any answer at all) and as a part of student developer pack my students could use the github pro features for free ( specially wiki, network insights and github pages in private repos).

Thanks again because i was desperate, because i wasn’t able to speak or contact with anybody.
Hope you can help me or address to the correct person.
Also im facing that i cant enter in my tickets https://support.github.com/tickets/personal/0: You don’t have access to this page

Sorry, the ticketing interface is not available. Please refer to your email for updates to your support requests.

So i cant see my status and history of approval and rejects for teachers discount.

Eduardo

Thanks @arelia finally someone can help me.
I didnt receive anything that confirms that my educator discount was accepted…

I have two problems…i cant upgrade my organization Institut Almata ( which is the institute i work) to have a Team plan for free.

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So perhaps the correct name is not organization but class or course… Perhaps i should create an organization called Module 8 - Web Development Course 20-21.

So from now i have to confirm that my request for educational discount as a teacher works, also it would be great:

1 - Confirm my status as teacher

2- to apply to teacher toolbox for me,

3 - the student developer pack for the students enrolled in Institut Almata organization ( https://github.com/InstitutAlmata, they have also applied by their own, but still dont have any answer at all) so as a part of student developer pack my students could use the github pro features for free ( specially wiki, network insights and github pages in private repos).

Thanks again because i was desperate, because i wasn’t able to speak or contact with anybody.

Hope you can help me or address to the correct person.

Also im facing that i cant enter in my tickets https://support.github.com/tickets/personal/0: You don’t have access to this page

Sorry, the ticketing interface is not available. Please refer to your email for updates to your support requests.

So i cant see my status and history of approval and rejects for teachers discount.

Eduardo

Since you didn’t receive an acceptance email, can you go to https://education.github.com/benefits and are you able to click into the GitHub Teacher Toolbox? That will confirm that your benefits have been applied. It looks like that should be working since you’re able to get to the Upgrade your organization page.

Regarding your organization, InstitutAlmata, I’ve manually re-added the coupon. Can you see that the organization is now on the Team plan?

To see the status of a GitHub Education discount request application, you can go here to see your requests (for teachers) https://education.github.com/discount_requests/teacher_application.

Your students can go to https://education.github.com/discount_requests/student_application

And for more assistance you and your students can reach GitHub Education support at https://support.github.com/contact/education

First of all Thanks for your help

1 - seems that my issue has been resolved as i can go to https://education.github.com/benefits an click into Github Teacher Toolbox.

2 Now i have the Institut Almata with github team ?It seems so…

3 - So my students included in Institut Almata could use github pages in private repos and wiki as github pro or should have apply to get Github pro for free ?

4 - My last question is Institut Almata in GitHub Campus Program, or GitHub Campus Program partner schools ? Or we have to renew as my “license” ? I remember i filled some papers with my Director two courses ago… But dont know in which program we are included and if we have to renew it…

Sorry for the inconvenience, but i have submit to https://support.github.com/contact/education but they have answered me more than a month after my issue, and i have answered i needed more help and still waiting… Im trying to explore all the options that can help me… You are the best bet i have right now

Thanks again for your help

Glad to help! Your Team set up looks good. It shows what the cost of the Team plan would be, but you can see your total cost at the top is $0.

3 - Yes, your students will have access to the features in your organization. You should still encourage your students to sign up for the GitHub Student Developer Pack to get their own GitHub Pro accounts, but if they create repositories in the Institut Almata organization those repositories will have access to the features of GitHub Team, including pages and wikis in private repos.

4 - The GitHub Campus Program does require renewal after the first year and it looks like the contact didn’t respond to the renewal request last year. You can start the process again here: https://education.github.com/schools

We apologize for the delay in responding to your support request. We had a large increase in tickets and we’ve worked to make improvements and increase the size of the team who are handling support tickets, so it should be a faster now and it means that a team of people will respond to your ticket and forward to the right person, just in case I miss responding here.

Hi @ejgutierrez74 I looked for your support tickets and I wanted to let you know that the Campus Program team has your message, so for item #4 above you should hear from them soon!

Thanks @arelia
I ve also applied again to 4.

Id need some help with 3, as my students would need student developer pack and github pro features. They have applied two or three weeks ago. But i ask if you or anybody can make this quicker. Because if we have to wait to acceptance, and then ask for the swag ( we are in Spain), so it can took one or two months. Probably the requests would be rejected as we dont have a student id card and document is in catalan ( all the papers of enrollment are done via online with the state education,so the only proof they have is the bank receipt and that they are in my list :wink: =…

Would be nice as i need about 15 student developer pack

Thanks again for your help.

Thanks @arelia
I ve also applied again to 4.

Id need some help with 3, as my students would need student developer pack and github pro features. They have applied two or three weeks ago. But i ask myself if you or anybody can make this quicker. Because if we have to wait to acceptance, and then ask for the swag ( we are in Spain), so it can took one or two months. Probably the requests would be rejected as we dont have a student id card and document is in catalan ( all the papers of enrollment are done via online with the state education,so the only proof they have is the bank receipt and that they are in my list :wink:=…

Would be nice as i need about 15 student developer pack

Thanks again for your help.

  • | - |

Thanks @arelia
I ve also applied again to 4 ( still no news from them).

Id need some help with 3, as my students would need student developer pack and github pro features. They have applied two or three weeks ago. But i ask myself if you or anybody can make this quicker. Because if we have to wait to acceptance, and then ask for the swag ( we are in Spain), so it can took one or two months. Probably the requests would be rejected as we dont have a student id card and document is in catalan ( all the papers of enrollment are done via online with the state education,so the only proof they have is the bank receipt and that they are in my list :wink:=…

Would be nice as i need about 15 student developer pack

Thanks again for your help.

Hi @ejgutierrez74. Sorry for the delay in replying. We are working on ways to improve how quickly students receive the Pack. It is okay that your students’ documents are in Catalan. It is also okay for your students to apply without a student ID or even an email address, they may just need to supply more information. This can be a report card, a transcript, or other documentation from the school and the team will review all of the documentation collectively. We apologize for the time this process takes, we’re working on streamlining all of our programs. For more information on documentation your students can submit, please have them take a look at https://github.blog/2019-07-30-how-to-get-the-github-student-developer-pack-without-a-student-id

Thanks, but still the process is quite slow.
A suggestion would be that memebers of an organization, approved as institution, would have the github pro feature. So teachers or administrator of the institution could manage every semester or course, the new students and delete the students who left studies or finish them.

Thanks again

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