Students have problems with Classroom repos in GitHub Desktop

(Matthias) #1

Another issue regarding student repos. I previously mentioned the problem of empty repositories when they clone and the workaround I use.

Now I have a problem where they can’t see their tasks that I set them in GitHub Classroom in GitHub Desktop anymore (only in the GitHub web interface). They used to be able to. I first thought it might be an issue with our firewall, which can play up, but my university’s support says it works for them so they won’t/can’t help.

First students got authentication failed messages even though their usernames and passwords were correct.

Later some got API error messages.

Does anyone here have experience with this? These are business students using R for statistics, if possible I want to use GitHub Desktop as they aren’t used to the command line - plus it used to work for them…

(Geoff Schmit) #2

Regarding the authentication failed messages, I’ve run into that with my students. Due to our network configuration, all computers at my school appear to be coming from the same IP address. If one student doesn’t know their password and guesses several times, GitHub appears to block future login attempts for a period of time. As a result, no other student, even those who know their password, can log in.

Not sure about the API rate limit. Maybe that will be address once students are logged in?

(Matthias) #3

Thank you. This makes sense. In the past my Uni (around 25000 students) shared just a handful of IP addresses, I guess all my students used the same address and one of them tried the wrong password too often.
I’m glad to know what caused it :sunglasses:, but of course this doesn’t help preventing it from happening again in the future :confused:.