Student in class has account suspended

Hi everyone. One of my students got a message this morning that her account was suspended for violation of terms of service. She says she does not know what she did to get to that point. I’m just checking to see if there’s anything I can do as the teacher in the situation.

I could see getting her access to the repo data via my access to the organization, but our organization is also beta testing Codespaces. It’s an introductory class and I fear she has code on her vm as she has no commits in the last 5 days on her repo. (they’re still getting into the commit habit)

Any thoughts? Many thanks!