Rejected requests

I’ve been trying to make the arrest for weeks but is always rejected, I’m a student at the University of Cordoba, Colombia I register with the institutional mail, but it turns out that the github appears that the University is in Spain, but not so, is in Colombia, I have sent selfie with my student card, and photo of the student certificate. But it is always rejected.

Forgive my English, use the translator.

Hi @therhenals
So sorry for the hassles.
I’d advice you send a document like admission letter from your school to the GitHub Education Team.

Hello, could you tell me how to send it? @Iphytech

Yesterday I sent a message to support reporting what was said in my previous post, attaching the student certificate.