Educational Discount Rejected for Teachers

Hi, im having some teachers requesting the teachers educational discount approval but they are getting rejected saying that I (campus advisor / admin) have the rights to give him the benefits.
I have little to no clue about how to proceed.
Please, let me know how to solve this.

Thanks in advance.



can you give me github student pack through your school

Thanks @Officialhackercommunity, it has the same benefits?.


i do not understand what clearly you said i am unable to get student pack from my email and indian colleges do not give email to students thats why i ask you can you help me or give me github student pack through your school

Im sorry, I read your message to early in the morning, I thought you told me other thing.
I wish I could grant the student pack to everyone but I can only give it to our students, please reach github education about that regard or make a post about it.
My post is about teachers benefits.


Hey @josefermoso,

So sorry for the trouble - email us the teachers who need to be approved and we can resolve it:


Thanks @jen-k, Im having to many back and forwards with the support team for something that should be really easy.

This has been the history so far:

  1. Github ask the teacher to reach te admin of the school (me)
  2. I don’t have the know how and so far it doesn’t exists, I need to personally contact github to ask for renewal
  3. I ask for the teacher renewal, it admit it was easy and fast.
  4. The teachar receives and email that the account issue was fixed but when it loggins the issue shows up again (images attached)
  5. I contact github again, also I was asked to continue the conversation on another threads

Please, its been a week since this, im concern about having more than 40 teachers in the coming times and do this for each one. What I am missing? or its something administrative from github side.

Thanks in advance

1 Like

i prefer mr @josefermoso please contact them at twitter it would be fast

you should contact them on twitter instead of here


I am having the same issue at my department. I create an organization under the main account of the university, choose Enterprise but the organization starts a trial. What I understand is that I need to send an email to the support every time I create a new organization. Is that right? Or would make more sense that the main account of the department adds the teachers and the organizations that they create already have the benefits?

Another issue I am having is that a new department wants to join to the program. I do not have a clue of what I have to do. Does GitHub has any tutorial on how add new departments to the project? Do I have to send their information asking an account for them?


Hi @elverton here is an article that details how you can invite people to become members of the organization. You can also remove members of the organization, and reinstate former members. When you open the link you’ll also see more articles to the left that walks you through organization settings.

The new department that wants to join can be added by following the instructions in the article.
It would make more sense for the main account owner to all teachers and organizations that way everyone has access.

If you have further questions please feel free to email

As a campus advisor try as much as possible to see how you can meditate between the teachers and authority to solving the problem.

Teachers need to be trained and retrained so as to be very competent in teaching and learning process. More importantly, teachers should be proficient in ICT especially now when learning is done online due to covid-19 pandemic.

If you have the capacity to assist please do,

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